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Delivery Terms & Delivery

Delivery Terms & Delivery

Terms of delivery, shipping and payment

Delivery area: Germany, Switzerland, Austria, EU countries

Exchange or return of goods:

  • If something should be broken, please take a picture of the package and the broken goods.  In this case you will of course get a free replacement immediately.
  • If you do not like something you have a 14 day return policy, which starts with the arrival of the package. You can either repack the item and send an email, or fill out the input field in the upper right corner. Then you can bring the package to the post office or to Hermes, where you will receive a parcel label and a deposit receipt, which you should keep until I have confirmed the receipt of the package. Then you will get the purchase price refunded immediately.

No deliveries to PO boxes or packing stations.

By default, we only ship to the countries listed above. Depending on the size of your order, shipping is via DHL or Hermes. The applicable shipping costs can be found in the table below.

Shipping costs & shipping methods

 

Germany: Delivery to Germany for standard shipment approx. 1 - 3

working days

 

- From 250, - € order value no shipping costs.

 

Shipping by DHL within Germany (from dispatch approx. 1 - 2 working days)
  • up to 1 Kg   5.99 €
  • 1 to 3 kg     6,99 € 
    
  • 3 to 5 kg      7,99 
  • 5 to 10 kg    10,99
  • 10 to 31.5 kg  17,99 €
 

 

Delivery to Switzerland: for standard shipment approx. 4 - 10 working days
  • up to 300 grams (consignment international) 9,89 €
  • up to 2 kg (DHL) 16,90 €
  • Up to 5 kg (DHL) 22,90 €
  • up to 10 Kg (DHL) 33,99 €
  • up to 20 Kg (DHL) 49,99 €
  • to 31.5 kg (DHL) 65.99 €
    
      

Deliveries to Switzerland may incur additional duties, taxes and fees.

In the case of deliveries to countries outside the European Union, additional costs may be incurred in individual cases which we are not responsible for and which you must bear. These include, for example, costs for the transmission of money by credit institutions (e.g., transfer fees, exchange rate fees) or import duties or taxes (eg customs duties). For more information, see http://ec.europa.eu/taxation_customs/cu or stoms/customs_duties/index_de.htm and import VAT http://auskunft.ezt-online.de/ezto/Welcome.do and especially for Switzerland under http://xtares.admin.ch/tares/login/loginFormFiller.do.

 

 

Delivery to Austria approx. 3 - 8 working days

 

  • up to 300 grams (consignment international) 9,89 €
  • up to 2 kg (DHL) 16,85 €
  • Up to 5 kg (DHL) 18,99
  • up to 10 Kg (DHL) 28,99
  • up to 20 Kg (DHL) 33,49 €
  • to 31.5 kg (DHL) 46,49 €

 

​2. Payment methods:

 

For deliveries we offer the following payment options:
  1. Payment via PayPal
  2. Payment via sofortbanking [from 10, - € order value]
  3. Prepay by bank transfer
  4. Pickup is not possible for logistical reasons.

3. Prices

  • are consumer prices.

4. Payment:

 

The delivery is against
  •  Prepay by bank transfer
Simply transfer the invoice amount to our bank account stating the purpose 
​of use.We will separately inform you of our bank details and the purpose of 
the transfer by e-mail as part of the order processing.
  • Payment via PayPal
Pay via the payment service provider PayPal and use the information stored 
in your PayPal customer account without having to enter your payment information 
again. For more information about payment via PayPal, see 
https://www.paypal-deutschland.de/privatkunden/
  • Sofortüberweisung (bank transfer)
This is the direct transfer procedure of Payment Network AG. With bank transfer, you can conveniently 
insert a transfer of the relevant amount into your online banking account. You 
do not need to register or need a credit card. You pay easily, securely and quickly 
directly with your online bank account. For more information about payment 
via sofortbanking, see https://www.payment-network.com/sue_de/kaeuferbereich/start.

 

5. Delivery times:

For each product, in the product description (click on product) above the button "Add to cart". (Working days are Monday to Saturday.)

- Deliveries are made in a package for environmental reasons when all items are available.

6. Deliveries and Order course

 

Deliveries are made Monday through Friday by DHL. There are 
​no deliveries to PO boxes or packing stations. The Order history you can, if you 
have a customer account, with us log in under "My Account", "My Orders".

7. The general terms and conditions apply

 

Contact: Alraune-Esoterik
email: Email@alraunes-hexenshop.de
             alraune-esoterik@gmx.de

Working days are Monday to Saturday